Payment Policy
At Keryul, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the accepted payment methods, security measures, and other essential information to help you understand our payment processes.
Accepted Payment Methods
We accept the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- Visa
- Mastercard
- American Express (AMEX)
- Diners Club
- Discover
- UnionPay
Secure Payment Processing
Your security is our priority. All payments are processed through secure, encrypted channels to protect your information. We utilize advanced encryption and security protocols to safeguard your personal and payment details, ensuring a safe transaction environment.
Currency
All transactions on Keryul are processed in customer's local currency. For international orders, your bank or card provider may apply currency conversion fees or exchange rates. Please check with your payment provider for more details.
Payment Verification
To prevent fraudulent transactions, our system may require additional verification on certain orders. If further information is needed, our customer support team will contact you to confirm your payment details. Orders may be delayed if we are unable to verify the payment promptly.
Payment Issues
If your payment is declined or encounters any issues, please check with your bank or payment provider to ensure there are no restrictions or limits. For further assistance, you can contact our customer service team at hello@keryul.com. We’re here to help resolve any payment-related concerns you may have.
Returns & Refunds
For details regarding refunds, please refer to our Return & Refund Policy. Approved refunds will be issued back to the original payment method and may take 7-10 business days to reflect, depending on your bank or payment provider.
Contact Us
If you have any questions or need further assistance regarding our Payment Policy, feel free to reach out to us at hello@keryul.com
Trade Name: Keryul
Email: hello@keryul.com
Phone: +44 7532 769 679
Office Address: 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, UK.
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)